Bonjour {{ $json.nom_apprenant }},
Vous venez de terminer la formation {{ $json.titre_formation }}. Votre retour nous aide à améliorer nos prestations et fait partie de notre démarche qualité certifiée.
Le questionnaire prend 2 minutes :
Répondre au questionnaire de satisfaction
Merci pour votre temps.
" } ] }, "includeOtherFields": true }, "typeVersion": 3.4 }, { "id": "aa65bdd8-0461-40ef-a739-a406f8dd7fed", "name": "Questionnaire a froid", "type": "n8n-nodes-base.set", "position": [ 460, -40 ], "parameters": { "options": {}, "assignments": { "assignments": [ { "id": "fe4c053b-1c7a-4b80-a91b-a89150fd0ee2", "name": "objet_questionnaire", "type": "string", "value": "=3 mois apres : quel impact de la formation {{ $json.titre_formation }} ?" }, { "id": "009e2052-7988-4292-a25a-065534612dbb", "name": "corps_questionnaire", "type": "string", "value": "=Bonjour {{ $json.nom_apprenant }},
Vous avez suivi la formation {{ $json.titre_formation }} il y a environ 3 mois. Nous souhaitons mesurer ce que vous en avez concrètement mis en pratique.
Répondre au questionnaire d'impact
Vos réponses alimentent directement l'amélioration de nos programmes.
" } ] }, "includeOtherFields": true }, "typeVersion": 3.4 }, { "id": "9e2522c3-6e6e-4d85-a274-7cdc91e2c860", "name": "Fusionner les envois", "type": "n8n-nodes-base.merge", "position": [ 680, -100 ], "parameters": { "numberInputs": 2 }, "typeVersion": 3 }, { "id": "9b263a49-aad1-425d-a504-edbe3928da4d", "name": "Envoyer le questionnaire", "type": "n8n-nodes-base.gmail", "position": [ 900, -100 ], "parameters": { "sendTo": "={{ $json.email_apprenant }}", "subject": "={{ $json.objet_questionnaire }}", "message": "={{ $json.corps_questionnaire }}", "options": { "appendAttribution": false }, "emailType": "html", "resource": "message", "operation": "send" }, "typeVersion": 2.1, "webhookId": "711dd715-417a-4e51-af21-2e1c73dcd3bb" }, { "id": "a961768b-b245-406a-aa6b-e0b20fac3116", "name": "Tracer l'envoi du questionnaire", "type": "n8n-nodes-base.googleSheets", "position": [ 1120, -100 ], "parameters": { "columns": { "value": { "id_session": "={{ $json.id_session }}", "email_apprenant": "={{ $json.email_apprenant }}", "questionnaire_chaud_envoye_le": "={{ $json.type_questionnaire === 'chaud' ? $json.envoye_le : $json.questionnaire_chaud_envoye_le }}", "questionnaire_froid_envoye_le": "={{ $json.type_questionnaire === 'froid' ? $json.envoye_le : $json.questionnaire_froid_envoye_le }}" }, "schema": [ { "id": "id_session", "type": "string", "display": true, "removed": false, "required": false, "displayName": "id_session", "defaultMatch": false, "canBeUsedToMatch": true }, { "id": "email_apprenant", "type": "string", "display": true, "removed": false, "required": false, "displayName": "email_apprenant", "defaultMatch": false, "canBeUsedToMatch": true }, { "id": "questionnaire_chaud_envoye_le", "type": "string", "display": true, "removed": false, "required": false, "displayName": "questionnaire_chaud_envoye_le", "defaultMatch": false, "canBeUsedToMatch": true }, { "id": "questionnaire_froid_envoye_le", "type": "string", "display": true, "removed": false, "required": false, "displayName": "questionnaire_froid_envoye_le", "defaultMatch": false, "canBeUsedToMatch": true } ], "mappingMode": "defineBelow", "matchingColumns": [ "id_session", "email_apprenant" ] }, "options": {}, "operation": "appendOrUpdate", "sheetName": { "__rl": true, "mode": "name", "value": "Sessions" }, "documentId": { "__rl": true, "mode": "id", "value": "REMPLACER_PAR_ID_DU_GOOGLE_SHEET" } }, "typeVersion": 4.5 }, { "id": "bea842be-9753-493b-a34d-bce7df999d76", "name": "Reponse au questionnaire", "type": "n8n-nodes-base.webhook", "position": [ 20, 200 ], "parameters": { "path": "qualiopi-reponse", "options": {}, "httpMethod": "POST", "responseMode": "responseNode" }, "typeVersion": 2, "webhookId": "1d121f0e-5d67-4932-a3be-f4b5dd9d2ad6", "onError": "continueRegularOutput" }, { "id": "6347aff5-53e7-4182-a7aa-8d6ff8c5ae69", "name": "Calculer les indicateurs de satisfaction", "type": "n8n-nodes-base.code", "position": [ 240, 200 ], "parameters": { "jsCode": "// Normalise la reponse et calcule les indicateurs du dossier de preuves.\nconst SEUIL_ALERTE = 3; // note sur 5 en dessous de laquelle on alerte\n\nreturn $input.all().map((item) => {\n const body = item.json.body || item.json;\n const notes = body.notes || {};\n\n const valeurs = Object.values(notes)\n .map((v) => Number(v))\n .filter((v) => !isNaN(v));\n\n const moyenne = valeurs.length\n ? Math.round((valeurs.reduce((a, b) => a + b, 0) / valeurs.length) * 100) / 100\n : null;\n\n const reco = Number(body.recommandation);\n const categorieNps = isNaN(reco) ? 'non renseigne' : reco >= 9 ? 'promoteur' : reco >= 7 ? 'passif' : 'detracteur';\n\n return {\n json: {\n id_session: body.id_session || '',\n type: body.type || 'chaud',\n email_apprenant: body.email_apprenant || '',\n note_contenu: notes.contenu || '',\n note_animation: notes.animation || '',\n note_organisation: notes.organisation || '',\n note_objectifs: notes.atteinte_objectifs || '',\n note_moyenne: moyenne,\n recommandation: isNaN(reco) ? '' : reco,\n categorie_nps: categorieNps,\n commentaire: body.commentaire || '',\n insatisfaction: moyenne !== null && moyenne < SEUIL_ALERTE,\n recu_le: new Date().toISOString(),\n },\n };\n});" }, "typeVersion": 2 }, { "id": "3fc84ecb-897d-45bc-abdc-c50a18f7615a", "name": "Archiver la reponse", "type": "n8n-nodes-base.googleSheets", "position": [ 460, 200 ], "parameters": { "columns": { "value": { "id_session": "={{ $json.id_session }}", "type": "={{ $json.type }}", "email_apprenant": "={{ $json.email_apprenant }}", "note_contenu": "={{ $json.note_contenu }}", "note_animation": "={{ $json.note_animation }}", "note_organisation": "={{ $json.note_organisation }}", "note_objectifs": "={{ $json.note_objectifs }}", "note_moyenne": "={{ $json.note_moyenne }}", "recommandation": "={{ $json.recommandation }}", "categorie_nps": "={{ $json.categorie_nps }}", "commentaire": "={{ $json.commentaire }}", "recu_le": "={{ $json.recu_le }}" }, "schema": [ { "id": "id_session", "type": "string", "display": true, "removed": false, "required": false, "displayName": "id_session", "defaultMatch": false, "canBeUsedToMatch": true }, { "id": "type", "type": "string", "display": true, "removed": false, "required": false, "displayName": "type", "defaultMatch": false, "canBeUsedToMatch": true }, { "id": "email_apprenant", "type": "string", "display": true, "removed": false, "required": false, "displayName": "email_apprenant", "defaultMatch": false, "canBeUsedToMatch": true }, { "id": "note_contenu", "type": "string", "display": true, "removed": false, "required": false, "displayName": "note_contenu", "defaultMatch": false, "canBeUsedToMatch": true }, { "id": "note_animation", "type": "string", "display": true, "removed": false, "required": false, "displayName": "note_animation", "defaultMatch": false, "canBeUsedToMatch": true }, { "id": "note_organisation", "type": "string", "display": true, "removed": false, "required": false, "displayName": "note_organisation", "defaultMatch": false, "canBeUsedToMatch": true }, { "id": "note_objectifs", "type": "string", "display": true, "removed": false, "required": false, "displayName": "note_objectifs", "defaultMatch": false, "canBeUsedToMatch": true }, { "id": "note_moyenne", "type": "string", "display": true, "removed": false, "required": false, "displayName": "note_moyenne", "defaultMatch": false, "canBeUsedToMatch": true }, { "id": "recommandation", "type": "string", "display": true, "removed": false, "required": false, "displayName": "recommandation", "defaultMatch": false, "canBeUsedToMatch": true }, { "id": "categorie_nps", "type": "string", "display": true, "removed": false, "required": false, "displayName": "categorie_nps", "defaultMatch": false, "canBeUsedToMatch": true }, { "id": "commentaire", "type": "string", "display": true, "removed": false, "required": false, "displayName": "commentaire", "defaultMatch": false, "canBeUsedToMatch": true }, { "id": "recu_le", "type": "string", "display": true, "removed": false, "required": false, "displayName": "recu_le", "defaultMatch": false, "canBeUsedToMatch": true } ], "mappingMode": "defineBelow", "matchingColumns": [] }, "options": {}, "operation": "append", "sheetName": { "__rl": true, "mode": "name", "value": "Reponses" }, "documentId": { "__rl": true, "mode": "id", "value": "REMPLACER_PAR_ID_DU_GOOGLE_SHEET" } }, "typeVersion": 4.5 }, { "id": "a92928b7-1c78-42e1-a7a5-a576e876e829", "name": "Insatisfaction detectee ?", "type": "n8n-nodes-base.if", "position": [ 680, 200 ], "parameters": { "options": {}, "conditions": { "options": { "version": 2, "leftValue": "", "caseSensitive": true, "typeValidation": "loose" }, "combinator": "and", "conditions": [ { "id": "a7686cae-9fff-44d6-a6c9-b8720f05e233", "operator": { "type": "boolean", "operation": "true", "singleValue": true }, "leftValue": "={{ $json.insatisfaction }}", "rightValue": "" } ] }, "looseTypeValidation": true }, "typeVersion": 2.2 }, { "id": "3cad77e1-6231-4726-abaf-3e5333f816a2", "name": "Alerter le referent qualite", "type": "n8n-nodes-base.gmail", "position": [ 900, 100 ], "parameters": { "sendTo": "qualite@votre-of.fr", "subject": "=Insatisfaction signalee - session {{ $json.id_session }}", "message": "=Une réponse au questionnaire {{ $json.type }} de la session {{ $json.id_session }} affiche une moyenne de {{ $json.note_moyenne }}/5.
Commentaire : {{ $json.commentaire }}
Conformément a l'indicateur 32, cette remontée doit être traitée et tracée dans le registre des réclamations.
", "options": { "appendAttribution": false }, "emailType": "html", "resource": "message", "operation": "send" }, "typeVersion": 2.1, "webhookId": "48c7a3bd-e2ef-42f1-a60a-3c2b24f00e4d" }, { "id": "81bdddb1-e480-4667-a110-a5ca6ade8fe5", "name": "Accuser reception de la reponse", "type": "n8n-nodes-base.respondToWebhook", "position": [ 1120, 200 ], "parameters": { "options": {}, "respondWith": "json", "responseBody": "={{ JSON.stringify({ status: 'ok', message: 'Merci pour votre retour' }) }}" }, "typeVersion": 1.1 }, { "id": "0cfd6cfd-bf4f-4748-a136-679689ddb040", "name": "Archivage mensuel", "type": "n8n-nodes-base.scheduleTrigger", "position": [ -420, 560 ], "parameters": { "rule": { "interval": [ { "field": "cronExpression", "expression": "0 5 1 * *" } ] } }, "typeVersion": 1.2 }, { "id": "fdf0c2ff-6b4a-4371-ab3a-a68bb4416a18", "name": "Lire toutes les reponses", "type": "n8n-nodes-base.googleSheets", "position": [ -200, 560 ], "parameters": { "options": {}, "sheetName": { "__rl": true, "mode": "name", "value": "Reponses" }, "documentId": { "__rl": true, "mode": "id", "value": "REMPLACER_PAR_ID_DU_GOOGLE_SHEET" } }, "typeVersion": 4.5 }, { "id": "2048f6b4-c472-4561-a018-57d22ccc6295", "name": "Construire l'index du dossier de preuves", "type": "n8n-nodes-base.code", "position": [ 20, 560 ], "parameters": { "jsCode": "// Consolide les reponses du mois ecoule et calcule les indicateurs Qualiopi.\nconst maintenant = new Date();\nconst debutMois = new Date(maintenant.getFullYear(), maintenant.getMonth() - 1, 1);\nconst finMois = new Date(maintenant.getFullYear(), maintenant.getMonth(), 0, 23, 59, 59);\n\nconst lignes = $input.all().map((i) => i.json).filter((l) => {\n const d = new Date(l.recu_le);\n return !isNaN(d.getTime()) && d >= debutMois && d <= finMois;\n});\n\nconst notes = lignes.map((l) => Number(l.note_moyenne)).filter((n) => !isNaN(n));\nconst moyenne = notes.length ? Math.round((notes.reduce((a, b) => a + b, 0) / notes.length) * 100) / 100 : 0;\n\nconst promoteurs = lignes.filter((l) => l.categorie_nps === 'promoteur').length;\nconst detracteurs = lignes.filter((l) => l.categorie_nps === 'detracteur').length;\nconst nps = lignes.length ? Math.round(((promoteurs - detracteurs) / lignes.length) * 100) : 0;\n\nconst periode = debutMois.toISOString().slice(0, 7);\n\nconst entete = {\n periode,\n nb_reponses: lignes.length,\n nb_chaud: lignes.filter((l) => l.type === 'chaud').length,\n nb_froid: lignes.filter((l) => l.type === 'froid').length,\n satisfaction_moyenne: moyenne,\n nps,\n genere_le: maintenant.toISOString(),\n};\n\n// Premiere ligne = synthese, puis le detail (une ligne par reponse).\nreturn [{ json: { ...entete, ligne: 'SYNTHESE' } }].concat(\n lignes.map((l) => ({ json: { ...entete, ligne: 'DETAIL', ...l } }))\n);" }, "typeVersion": 2 }, { "id": "43509600-d382-49e1-ac78-b3c57c7b6ad0", "name": "Exporter en CSV", "type": "n8n-nodes-base.convertToFile", "position": [ 240, 560 ], "parameters": { "options": { "fileName": "=dossier-preuves-{{ $json.periode }}.csv" }, "operation": "csv" }, "typeVersion": 1.1 }, { "id": "d9ad5780-889b-43d9-a022-261f48485cd1", "name": "Deposer l'archive", "type": "n8n-nodes-base.httpRequest", "position": [ 460, 560 ], "parameters": { "url": "https://votre-espace-archivage.exemple/upload", "method": "POST", "options": {}, "sendBody": true, "contentType": "binaryData", "inputDataFieldName": "data" }, "typeVersion": 4.2, "onError": "continueRegularOutput" }, { "id": "c0392d85-af3a-46d7-ab52-18e3061649df", "name": "Notifier l'equipe qualite", "type": "n8n-nodes-base.gmail", "position": [ 680, 560 ], "parameters": { "sendTo": "qualite@votre-of.fr", "subject": "=Dossier de preuves Qualiopi - {{ $('Construire l\\'index du dossier de preuves').first().json.periode }}", "message": "=L'archive mensuelle du dossier de preuves est disponible.
Indicateurs 30, 31 et 32 du référentiel national qualité.
", "options": { "appendAttribution": false }, "emailType": "html", "resource": "message", "operation": "send" }, "typeVersion": 2.1, "webhookId": "af90468c-a777-4124-a107-f51645c13269" } ], "pinData": {}, "connections": { "Chaque jour a 9h": { "main": [ [ { "node": "Lire les sessions terminees", "type": "main", "index": 0 } ] ] }, "Lire les sessions terminees": { "main": [ [ { "node": "Determiner les questionnaires a envoyer", "type": "main", "index": 0 } ] ] }, "Determiner les questionnaires a envoyer": { "main": [ [ { "node": "A chaud ou a froid ?", "type": "main", "index": 0 } ] ] }, "A chaud ou a froid ?": { "main": [ [ { "node": "Questionnaire a chaud", "type": "main", "index": 0 } ], [ { "node": "Questionnaire a froid", "type": "main", "index": 0 } ] ] }, "Questionnaire a chaud": { "main": [ [ { "node": "Fusionner les envois", "type": "main", "index": 0 } ] ] }, "Questionnaire a froid": { "main": [ [ { "node": "Fusionner les envois", "type": "main", "index": 1 } ] ] }, "Fusionner les envois": { "main": [ [ { "node": "Envoyer le questionnaire", "type": "main", "index": 0 } ] ] }, "Envoyer le questionnaire": { "main": [ [ { "node": "Tracer l'envoi du questionnaire", "type": "main", "index": 0 } ] ] }, "Reponse au questionnaire": { "main": [ [ { "node": "Calculer les indicateurs de satisfaction", "type": "main", "index": 0 } ] ] }, "Calculer les indicateurs de satisfaction": { "main": [ [ { "node": "Archiver la reponse", "type": "main", "index": 0 } ] ] }, "Archiver la reponse": { "main": [ [ { "node": "Insatisfaction detectee ?", "type": "main", "index": 0 } ] ] }, "Insatisfaction detectee ?": { "main": [ [ { "node": "Alerter le referent qualite", "type": "main", "index": 0 } ], [ { "node": "Accuser reception de la reponse", "type": "main", "index": 0 } ] ] }, "Alerter le referent qualite": { "main": [ [ { "node": "Accuser reception de la reponse", "type": "main", "index": 0 } ] ] }, "Archivage mensuel": { "main": [ [ { "node": "Lire toutes les reponses", "type": "main", "index": 0 } ] ] }, "Lire toutes les reponses": { "main": [ [ { "node": "Construire l'index du dossier de preuves", "type": "main", "index": 0 } ] ] }, "Construire l'index du dossier de preuves": { "main": [ [ { "node": "Exporter en CSV", "type": "main", "index": 0 } ] ] }, "Exporter en CSV": { "main": [ [ { "node": "Deposer l'archive", "type": "main", "index": 0 } ] ] }, "Deposer l'archive": { "main": [ [ { "node": "Notifier l'equipe qualite", "type": "main", "index": 0 } ] ] } }, "active": false, "settings": { "executionOrder": "v1" }, "versionId": "90095695-e07d-4bdc-a65d-62f17a3636c4", "meta": { "instanceId": "5f7c1a2b9d3e4f60a8b7c6d5e4f3021998af77bc12de34ff56aa7788bb99ccdd", "templateCredsSetupCompleted": true }, "tags": [] }